WhatsApp Business Cheatsheet
WhatsApp Business Cheatsheet¶
Overview¶
WhatsApp Business is a free-to-download app that was built with the small business owner in mind. It allows businesses to connect with their customers, highlight their products and services, and answer questions throughout the shopping experience.
Key Features¶
- Business Profile: Create a business profile with helpful information for your customers, like your address, business description, email address, and website.
- Quick Replies: Save and reuse messages you frequently send so you can easily answer common questions in no time.
- Labels: Organize your contacts or chats with labels, so you can easily find them again.
- Automated Messages: Set an away message when you are unable to answer so your customers know when to expect a response. You can also create a greeting message to introduce your customers to your business.
- Catalogs: Showcase your products and services.
Getting Started¶
- Download the WhatsApp Business app: Download the WhatsApp Business app from the App Store or Google Play.
- Verify your phone number: Verify your business phone number.
- Set up your business profile: Add your business name, logo, and other information.
- Start chatting with your customers: Start chatting with your customers and answering their questions.
Common Use Cases¶
- Customer Service: Provide customer service and support.
- Sales: Sell your products and services.
- Marketing: Promote your business or brand.